Shipping Information

Shipping Fees:

Shipping is a flat rate of $8.50 per parcel Australia wide* (excluding Northern Territory and Tasmania).

Shipping rates for Northern Territory and Tasmania will incur a flat rate of $20.

Shipping is FREE on orders over $120 Australia wide* (excluding “Big & Bulky items")

Items that are "Big & Bulky" may incur an additional postage fee. If your item falls into this category it will be noted as “Big & Bulky” in the product description. You will see a “Big and Bulky” option at checkout. Please choose this option to ensure your order is processed efficiently. If you chose the standard/free shipping rate at checkout we will contact you before posting your order and request an additional postage surcharge. You will then have the chance to either proceed with your order or cancel and receive a refund.

Additional freight charges may also be incurred for deliveries to remote locations within Australia. If you live in a remote location, we will contact you before posting your order and request an additional surcharge. At this stage, you will have the chance to either proceed with your order or cancel and receive a refund. 

Express shipping options are available at checkout.

Dispatch

You must provide the correct shipping details at the time of making your order. If you enter an incorrect address, Raindrops and Lollipops are not obliged to re-send the order to the correct address at our own expense. Please contact us immediately via customercare@raindropsandlollipops.com.au or 02 6732 44 99 if you notice that your details are wrong. If your order has already been dispatched Raindrops and Lollipops will not be liable.

Raindrops and Lollipops will send you an email once your parcel has been dispatched and this will include your parcel’s consignment number so that you can track its progress if you wish to from HERE.

Delivery Times

Orders will usually be dispatched within 24-48 hours (excluding weekends & NSW public holidays) upon placing your online order. Following public holidays and busy holiday periods such as Christmas, orders may be dispatched within 72 hours of your order being placed.

Delivery times will vary depending on your location:

Sydney: approximately 1-3 business days

Australia wide: approximately 4-10 business days

Regional Western Australia, Regional Queensland, Northern Territory & other remote locations: approximately 7-14 business days

Any dates quoted for the delivery of the products are approximate only. Raindrops and Lollipops shall not be liable for any delay in delivery of the products, howsoever caused.

Parcel Safety

You can choose to allow our courier to leave your parcel at your premises should no one be available to sign for the parcel. This is called “Authority to Leave". If you are happy for your items to be left in a safe spot you can request this by placing a comment in the box at checkout with specific details for example “authority to leave at front door”. If you select the “Authority to Leave” option, you assume all responsibility for the delivery and safety of the parcel and Raindrops and Lollipops will not be liable in the unfortunate event that the parcel goes missing.

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